Effective date: 20 August 2026
1. Purpose
IdleX is a peer-to-peer rental marketplace that connects users who list their own products (“Lenders”) with users who rent those products (“Renters”).
IdleX does not own, manufacture, possess, inspect, maintain, repair, or manage products listed by Users.
This Security Deposit & Damage Policy (“Policy”) forms part of the IdleX Terms & Conditions and explains how security deposits and damage-related claims are handled when a product is rented through the IdleX Platform.
2. Security Deposit
The Lender determines the security deposit amount applicable to their product.
The applicable deposit amount will be displayed to the Renter before the rental is confirmed.
The Renter must pay the required security deposit before or at the time specified for the rental to be confirmed.
The security deposit is intended to protect the Lender against legitimate loss or damage to the rented product during the Renter’s possession.
3. Refund of Security Deposit
The security deposit is 100% refundable provided that the rented product is returned in the agreed condition and there is no legitimate damage or other permitted deduction.
After the product is returned, the Lender may review its condition.
If no valid damage or other permitted claim exists, the applicable security deposit should be released/refunded to the Renter in accordance with the applicable payment and settlement process.
4. Damage to the Product
The Renter is responsible for taking reasonable care of the product during the rental period.
If the product is returned damaged, the Lender may raise a damage claim.
Examples may include:
Physical damage
Broken or missing components
Damage caused by misuse
Damage caused by negligence
Damage caused by unauthorised use
Damage that prevents normal use of the product
Normal wear and tear should not ordinarily be treated as damage.
5. Damage Evidence
To support a damage claim, the Lender may be required to provide reasonable evidence, which may include:
Photographs or videos of the product before and after rental
Photographs/videos showing the damage
Description of the damage
Repair estimates, invoices, or other reasonable evidence of repair/replacement cost
Relevant communication between the Lender and Renter
Other transaction-related evidence available through IdleX
Users are strongly encouraged to photograph or record the condition of the product before handing it over and immediately after it is returned.
6. Damage Deduction
Where a legitimate damage claim is established, the amount reasonably attributable to the damage may be deducted from the security deposit, subject to the applicable rental terms and available evidence.
The deduction should reasonably correspond to the loss or damage suffered and should not be used as an automatic penalty unrelated to the actual damage.
If the legitimate damage exceeds the security deposit, the Renter may remain responsible for the additional amount owed to the Lender under the rental agreement and applicable law.
7. Loss, Theft or Non-Return
If a Renter fails to return a product, loses the product, or the product is stolen while under the Renter’s responsibility, the matter may be treated as a serious rental incident.
The Renter may be responsible for compensating the Lender for the applicable loss, subject to the circumstances, evidence, rental agreement, and applicable law.
IdleX may preserve relevant account, KYC, transaction, communication, listing, and rental records relating to the incident.
Where appropriate and legally permitted, IdleX may assist the affected User in reporting the incident to law-enforcement authorities.
8. IdleX’s Recovery Assistance
IdleX does not provide insurance for rented products.
However, if a product is damaged, lost, stolen, or not returned, IdleX may provide reasonable assistance to affected Users, which may include:
Facilitating communication between the parties
Providing relevant Platform transaction records
Preserving relevant evidence
Assisting with the reporting process
Cooperating with law-enforcement authorities where legally required or permitted
Providing relevant information to the appropriate parties where legally permitted
IdleX does not guarantee recovery of the product, money, security deposit, or any other property.
Any assistance provided by IdleX is on a reasonable-efforts basis and does not make IdleX the owner, insurer, guarantor, or party responsible for the rented product.
9. Disputes Regarding Damage
If a Renter disagrees with a damage deduction, the Renter may raise the dispute through IdleX support.
IdleX may review the available information and evidence and may facilitate communication between the Lender and Renter.
Because the rental is fundamentally a transaction between the Lender and Renter, IdleX does not guarantee that every dispute can be resolved by the Platform.
Users remain responsible for providing truthful and accurate information and evidence.
10. Fraudulent or False Damage Claims
Users must not submit false, exaggerated, fabricated, or misleading damage claims.
A User who intentionally submits fraudulent information, manipulates evidence, or attempts to wrongfully obtain a security deposit may have their account restricted, suspended, or terminated and may be subject to further action where appropriate.
11. Product Condition
Lenders are responsible for accurately describing the condition of their products when creating listings.
Lenders should disclose known defects, existing damage, missing components, and other material conditions that could reasonably affect the Renter’s use of the product.
A Renter should review the product’s condition before accepting possession and should report any pre-existing damage as soon as reasonably possible.
12. No Insurance
IdleX does not provide or guarantee insurance coverage for:
Product damage
Theft
Loss
Non-return
Accidents
Personal injury
Third-party property damage
Any other loss arising from a rental
Users are responsible for understanding and accepting the risks associated with entering into a peer-to-peer rental transaction.
13. IdleX’s Role
IdleX acts solely as a technology intermediary connecting Lenders and Renters.
IdleX does not independently guarantee:
The condition of a product
The quality or suitability of a product
The ownership of a product
The Renter’s conduct
The Lender’s conduct
That a product will be returned
That damage will not occur
That a security deposit will cover the entire loss
Users should exercise appropriate caution when entering into rental transactions.
14. Cooperation With Authorities
Where required by applicable law or where legally permitted and reasonably necessary, IdleX may cooperate with police, courts, government authorities, or other authorised bodies concerning suspected theft, fraud, unlawful activity, or other serious incidents connected with the Platform.
Relevant User information may be disclosed where legally required or permitted.
15. Changes to This Policy
IdleX may update this Policy from time to time to reflect changes in its services, operational procedures, technology, or applicable law.
The latest version will be made available through the IdleX Platform.
16. Contact & Support
IdleXOwner: Pujari Srujan SathwikEmail: idlexsupport@gmail.comPhone: +91 9704426431Support: 8 hours per day
IdleX — Local Peer-to-Peer Rental Marketplace